Privacy Policy

Preamble. About This Privacy Policy

Ameck Technologies Limited ("Ameck", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use or interact with the Ameck Platform. This Privacy Policy explains how we collect, use, store, protect, share, and process your personal data when you access or use the Ameck Platform — comprising our web application at ameck.co, shops.ameck.co, and com.ameck.co, and our Android and iOS mobile applications (collectively, the "Platform").

This Privacy Policy is issued in compliance with Law No. 2010/012 of 21 December 2010 on Cybersecurity and Cybercrime in Cameroon and applicable international data protection standards. As Ameck expands across Africa, we will update this Policy to reflect the applicable data protection frameworks of additional operating jurisdictions.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

This Policy should be read in conjunction with our Terms of Service and Cookies Policy, both of which are available on the Platform.

1. Who We Are

The data controller responsible for your personal data is:

As data controller, Ameck determines the purposes and means by which personal data is processed on the Platform. Where data is processed on our behalf by third-party service providers, those providers act as data processors and are contractually required to process data only in accordance with our instructions and applicable law.

Ameck will appoint a designated Data Protection Officer or equivalent responsible person before the public launch of the Platform. Contact details for the appointed officer will be published on the Platform upon appointment.

2. What Personal Data We Collect

2.1 Data Collected from House Seekers

When you register as a House Seeker on the Platform, we collect the following personal data:

• Full legal name
• Email address
• Phone number
• Profile photograph (where provided)
• Gender
• Device location (where GPS access is granted, or as entered manually)
• Search history and listing interaction data on the Platform
• Communications between you and agents through the Platform messaging system
• Account login credentials (stored in encrypted form)
• Device information, browser type, and usage data collected automatically (see Section 5)

2.2 Data Collected from Agents and Property Owners

When you register as a Real Estate Agent, Agency, or Property Owner, we collect the following personal data:

• Full legal name
• Email address
• Phone number
• Date of birth
• National ID number or passport number
• Physical and business address
• Profile photograph
• Gender
• Professional licence or accreditation number (where applicable)
• Business registration number or agency registration details (for corporate accounts)
• Mobile money account details or bank account details provided for subscription payment processing via Fapshi
• Listing content submitted to the Platform, including property photographs, descriptions, and pricing
• Performance and analytics data relating to your listings and account activity

2.3 Data Collected Automatically

When you use the Platform, we automatically collect certain technical and usage data, including:

• IP address and device identifiers
• Browser type, version, and operating system
• Pages and listings viewed, search queries entered, and features used
• Time and duration of Platform sessions
• Referring URLs and exit pages
• Error logs and crash reports
• Location data (where GPS access is permitted on mobile devices, or as entered manually)
• Session tokens and cookies (see our Cookies Policy for full details)

2.4 Data Collected from Third-Party Sources

If you choose to authenticate using "Sign in with Google", we receive the following data from Google in accordance with Google's own terms and privacy policy: your name, email address, and profile photograph, as provided by your Google account. We do not receive or store your Google password.

2.5 Special Category Data

Ameck does not intentionally collect or process special category personal data, including health information, biometric data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or data concerning criminal convictions or offences. If you choose to include any such information in user-submitted content, you do so at your own discretion and Ameck accepts no responsibility for the processing of such data beyond what is strictly necessary for the operation of the Platform.

3. How We Use Your Personal Data

We process your personal data for the following purposes and on the following lawful bases:

4. Platform Messaging and Communications

Messages exchanged between House Seekers and Agents through the Platform's in-built messaging system are stored on our servers and are accessible to both the House Seeker and the Agent who are parties to each conversation. Platform messages are automatically and permanently deleted after ninety (90) days from the date they are sent. Ameck employees or administrators may access message content only where required for moderation, dispute resolution, or legal compliance purposes.

Messages stored on the Platform are hosted on our infrastructure described in Section 6. Ameck does not share the content of Platform messages with third parties except as required by law or as described in this Policy.

5. Third-Party Services That Process Your Data

We engage the following third-party services in the operation of the Platform. Each of these services may collect or process your personal data in accordance with their own privacy policies. We recommend that you review those policies:

6. Where Your Data Is Stored

The Platform is hosted on cloud infrastructure provided by Vercel, operating on Amazon Web Services (AWS) infrastructure in the EU (Ireland) region, and through additional hosting infrastructure located in Germany. Your personal data may therefore be stored and processed in Ireland and Germany, which are members of the European Union and subject to EU data protection standards.

By using the Platform, you consent to the transfer of your personal data to these locations. We have ensured that adequate technical and legal safeguards are in place to protect your data in accordance with applicable Cameroonian law and international data protection standards.

We do not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

7. How Long We Retain Your Data

Where applicable law requires a longer retention period, we will retain data for the period required by law. After the applicable retention period, personal data will be securely deleted or anonymised.

8. Marketing Communications

By creating an Account on the Platform, you consent to receiving marketing communications from Ameck by email, SMS, and WhatsApp. These communications may include information about new features, listings, promotions, platform updates, and other content we believe may be relevant to you.

You may opt out of marketing communications at any time by: (a) clicking the "Unsubscribe" link included in any marketing email; (b) replying "STOP" to any marketing SMS; (c) contacting us at contact@ameck.co with the subject line "Marketing Opt-Out"; or (d) adjusting your notification preferences in your Account settings.

Opting out of marketing communications will not affect the delivery of transactional messages related to your Account, including booking confirmations, account notifications, and security alerts.

9. Your Rights in Relation to Your Personal Data

Subject to applicable Cameroonian law, you have the following rights in relation to your personal data that we process:

9.1 Right of Access

You have the right to request access to the personal data we hold about you. We will provide a copy of your data within thirty (30) calendar days of receiving a verifiable request.

9.2 Right to Rectification

You have the right to request the correction of any inaccurate or incomplete personal data we hold about you. You may update most of your Account information directly through your Account settings.

9.3 Right to Erasure

You have the right to request the deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other lawful basis for processing; or (c) the data has been unlawfully processed. We will process your erasure request within thirty (30) calendar days, subject to any overriding legal obligation to retain the data.

9.4 Right to Object to Processing

You have the right to object to the processing of your personal data where such processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

9.5 Right to Withdraw Consent

Where processing is based on your consent — including for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9.6 Right to Lodge a Complaint

If you believe that we have processed your personal data in violation of applicable law, you have the right to lodge a complaint with the competent data protection authority in Cameroon or in your jurisdiction of residence.

To exercise any of the above rights, please contact us at contact@ameck.co with the subject line "Data Rights Request" and provide sufficient information to verify your identity. We will respond within thirty (30) calendar days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures include: (a) encryption of data in transit using Transport Layer Security (TLS); (b) encrypted storage of passwords and sensitive credentials; (c) access controls limiting data access to authorised personnel only; (d) regular security audits and vulnerability assessments; and (e) data backup and disaster recovery procedures.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

11. Children's Privacy

The Platform is not directed at and is not intended for use by persons under the age of eighteen (18). We do not knowingly collect personal data from any person under the age of 18. If we become aware that we have collected personal data from a minor, we will take immediate steps to delete that data from our systems. If you are a parent or guardian and believe that a person under the age of 18 has registered on the Platform, please contact us at contact@ameck.co.

12. Cookies and Tracking Technologies

The Platform uses cookies and similar tracking technologies. The types of cookies we use, their purposes, and how you can manage your cookie preferences are set out in detail in our Cookies Policy, which is available at ameck.co/cookies and forms part of this Privacy Policy. By using the Platform, you agree to the use of cookies as described in the Cookies Policy.

13. Links to Third-Party Websites and Services

The Platform may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to any third-party website or service, and we are not responsible for the privacy practices of any third-party operator. We encourage you to review the privacy policy of any third-party service before providing your personal data to it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the features of the Platform. Where changes are material, we will notify you by email or by a prominent notice on the Platform at least fourteen (14) days before the changes take effect. The date of the most recent revision will always be stated at the top of this Policy. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the processing of your personal data, please contact us:

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